Refunds & Cancellations
Last updated June 10, 2026
Customer refunds
If your order was not fulfilled, arrived significantly incorrect, or was cancelled by the cook, contact us within 48 hours with your order number. Approved refunds are issued to the original payment method through Stripe.
Cook cancellations
Cooks should cancel orders they cannot fulfill promptly. Cancelled paid orders are eligible for a full refund.
Subscription fees
Monthly kitchen listing fees are generally non-refundable for the current billing period. You may cancel anytime to stop future charges through the Stripe billing portal.
Chargebacks
If you dispute a charge with your bank before contacting us, we may share order records with Stripe and the cook to resolve the dispute.
How to request help
Email or use the Contact Us page with your order ID, kitchen name, and a short description. We aim to respond within two business days during beta.