Accessibility
SupportWe want ordering, pickup, and delivery to be usable for everyone—including people with physical, developmental, or mental accessibility needs. If you need an accommodation, tell us what works best for you.
- Contactless delivery or quiet handoff.
- Curbside pickup where available.
- Extra time at the door/pickup point.
- Clear, step-by-step delivery notes.
- Text-only updates.
- Email-only support.
- Phone calls only if requested.
- Simple language and concise confirmations.
- Allergen notes and ingredient questions before ordering.
- Confirming the exact drop-off location (gate, lobby, porch).
- Minimizing substitutions when possible.
- Label checks at pickup.
Under California’s MEHKO chapter (Retail Food Code excerpt), kitchens submit standard operating procedures that include how food is maintained at required holding temperatures pending pickup or during delivery. This can affect how long a handoff can be delayed or how a drop-off is staged.
The statute also includes rules about who may deliver food on behalf of a MEHKO (for example, delivery may need to be performed by the operation or household/employee under the permit). If an accommodation requires a special handoff method, we may need to coordinate with the permitted operator to stay compliant.
This page is not legal advice. For the most current MEHKO requirements in your area, check your local environmental health agency and the California Department of Public Health guidance.
Accessibility FAQ
What we can usually do, and what we need from you.
Prefer a specific pickup/drop-off spot?
Tell us the exact location (lobby desk, side gate, porch chair) and your preferred handoff style.