Help Center
SupportFind quick answers about delivery, pickup, payments, and common issues. If you need help with an order, we’re here.
Need help with a specific order?
Include your order number and what happened (late delivery, missing item, wrong address, etc.). The more detail you share, the faster we can resolve it.
Popular topics
Start here for common questions.
Orders & delivery
Track orders, update delivery notes, and understand statuses.
Pickup & handoff
Where to meet, how pickup works, and what to do if plans change.
Timing & scheduling
Delivery windows, prep times, and delays.
Payments & refunds
Charges, receipts, cancellations, and refunds.
Food safety
Allergens, storage, and safe handling.
Account help
Sign in, orders, and profile troubleshooting.
Frequently asked questions
Quick answers for delivery, pickup, and payment questions.
Contact support
Reach us for order issues, account help, or refunds.
For the fastest help, include your order number and a short description of what happened.
Pickup tips
Helpful guidelines for smooth handoffs.
- Be on time: arrive during your pickup window.
- Bring a bag: especially for multiple items or drinks.
- Check labels: confirm items before you leave.
- Food safety: refrigerate promptly if you won’t eat right away.